Welcome to the Staffer hospitality blog


Comparing Shift Planning Software

Anyone who manages part-time employees, especially in the hospitality industry, knows creating shift schedules is a major time consumer. With larger hotel chains these systems are largely internal. For smaller hotels (boutiques) however, there still remains the question of what software to use.

Not using software? Well here is why. It saves time, increases visibility, and reporting are to name but a few. These should all be included with any software. We’ve listed some of competitors below, with a nod to our own proprietary software at the end.

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How is shift planning software affecting the workplace?

The recent recession has had a dramatic effect on the labor market. Part-time employees are becoming more prevalent, and this is only increasing after the recent recession. As part-time work at Retailers and other industries that typically possess shift work swells record high numbers, more businesses are now taking advantage of what shift planning software has to offer. We will discuss, the reason for the increase in part-time workers, and the thoughts of both employees and employers to this new trend.

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Flexible Staffing Strategy

Companies nowadays, in particular hotels, are facing a tough environment, with weakened demand, and consequentially a more chaotic business flow. Therefore, these hotels are looking for more flexible staffing strategies to accommodate the ever increasing change in demand. This has thus led to companies adopting a flexible staffing strategy. But what does this mean exactly?

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How aggressive behaviour management can save working relationsips

Workplace conflict can be an issue anywhere, especially when dealing with hospitality outsourcing companies. After many years of experience in hospitality and outsourcing, the most detrimental behavior by managers is aggression. This should be important to employees at all levels, as it leads to unhappy staff, and is ultimately detrimental to service quality. Thus, the need for aggressive behavior management.

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5 tips to improving customer service at the front desk

As anyone in hospitality, or customer service for that matter should know, is that it is the front-line employees who you depend on for customer satisfaction. This is key in any company, but no more so than in hospitality. Why is this important? The answer should be obvious. Satisfied customers lead to repeat customers, who spend more money, are easier (and cheaper) to retain, and loyal customers spread reputation by word of mouth. This all of course starts with your employees or in our case the people your vendor is supplying. So how does on go about attaining and then keeping up high customer satisfaction? Below are 5 tips to help you out:

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4 steps to accelerate employee training

When using an outsourcing agency in any industry (especially hospitality), it is always essential to train new staff and bring them up to speed. As is common with training however, it is very difficult to produce long-term results. Fortunately, we’re here to make this a little bit easier for managers handling these new employees.

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How to make relations with a successful staffing agency work

For many, the relationship between a hotel and its staffing agency can become easily strained. This is not only unfortunate for those companies, but the customers that must deal with disgruntled employees who are caught in the middle. It is therefore paramount to catch any problems that may arise early on, and maintain a healthy working relationship. Therefore, how does one ensure success with a successful employment agency?

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4 tips when starting with your new hospitality staffing agency

Starting with a new hospitality staffing agency is more than likely to be a daunting task. Luckily we’ve compiled these 4 tips, which should allow you to avoid the pitfalls of choosing an agency, and better yet getting your relationship off to a good start:

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6 tips when selecting outsourcing agency

Selecting an outsourcing agency requires numerous checks before beginning cooperation. It is essential that research is done before any hotel chooses to outsource any of its hotel operations. The following are 6 tips when selecting outsourcing vendors.

Quality

“The particular firm and the individual team and the qualifications of the team cannot be overstated, far more than the fee,” The most important thing to ask is what you’re getting for that fee?

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In this environment, companies are dropping fees and looking for the lowest cost, but the lowest price in the world for the wrong product is not a win for the hotel. In fact, this may end of costing you more in the long run.



Introducing the Concept of Employee Leasing

A typical business must handle payroll, benefits, HR issues, and risk management. Those who are looking to save costs or prefer not to handle these functions are turning to employee leasing companies. What exactly does this mean?

“Workers who are officially employed by a professional employer organization, which is responsible for overseeing all HR-related functions, but who actually perform all work for your company.”

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Hiring vs. Outsourcing?

Thinking about outsourcing service staff? This is a big step for anyone in the hotel industry. But really what are we talking about here? The objective of any manager, especially in the hospitality industry, should be to reduce costs while maintaining or even increasing the quality of service. Taking this into consideration then, what are the pros and cons of taking such steps?

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Why isn’t European Labor Mobility working?

The European Union as a whole is experiencing a labor crisis. Southern European economies are seeing youth unemployment rates of 56% in Spain, 57% in Greece, and over 30% in Italy and Portugal. This also works both ways. Germany with an unemployment rate of 8% is also facing a shortage of qualified workers. With this in mind, the EU is looking further to take advantage of the free movement of people and labor. One of the EU’s fundamental rights has always been the free movement to find work, yet despite the EU’s problems, European labor mobility is still far below what is needed. Why is this? And how can it be fixed?

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